Terms & Conditions
PLEASE READ THESE TERMS & CONDITIONS BEFORE BOOKING YOUR MOVE AS ACCEPTANCE OF ANY QUOTE GIVEN BY US WILL MEAN AUTOMATIC
ACCEPTANCE OF ALL TERMS LISTED BELOW
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SELF MOVING
STRESS FREE REMOVALS
REMOVALS COMPANY COVERING WINDSOR,
BERKSHIRE / SURREY & WEST LONDON
STRESS FREE REMOVALS - REMOVALS, STORAGE & PACKING CONTRACT
TERMS AND CONDITIONS
Please note 2 copies of this contract are sent to you, please keep 1 copy, for your information & return the other copy to us at your earliest convenience

Our quotation
· Our quotation does not include customs duties or any other fees payable to government bodies.  Although it is a fixed price we may change it or make additional charges if any of the following have not been taken into account when preparing the quotation
· If by your delay the work is not carried out or completed within three months
· Our costs increase because of currency fluctuations or changes in taxation or freight charges beyond our control
· We have to collect or deliver goods above a second floor
· We supply any additional services, including moving or storing extra goods (these conditions apply to such work)
· There are delays outside our reasonable control
· The stairs, lifts, or doorways are inadequate or the approach is unsuitable for our vehicles, and this means we have to do extra work
· Any parking or other fees or charges that we have to pay in order to carry out services on your behalf
· In all these circumstances you will pay the extra charges



Work not included in the quotation
· Unless agreed in writing we will not
· Dismantle or assemble unit furniture (flat pack), fitments or fittings unless by written agreement.  We do not accept any responsibility for any loss/damage of flat packed furniture of any kind whether dismantled & reassembled by the customer or ourselves (flat packed furniture is moved by us entirely at your own risk - this includes loss of fitments or fittings).  Lofts are the responsibility of the customer at all times unless otherwise agreed by us in writing.
· Disconnect or reconnect  appliances, fittings or equipment
· Remove or lay fitted floor coverings
· Move night storage heaters unless they are dismantled
· Move or store any items excluded under Clause 5
· If any of our employees carries out work, at your request, and without our prior written agreement, they do so without our authority and outside the terms of their employment with us.  We shall not be liable for any loss or damage which may occur in carrying out such work.



Your responsibility
· Be present yourself or ask someone to represent you at the departure and destination points to ensure that nothing is taken away in error or left behind
· Prepare adequately and stabilise all appliances prior to their removal
· To pay for any parking or meter suspension charges which we incur whilst carrying out work for you
· Other than by reason of our negligence we will not be liable for any loss or damage, cost, or additional charges that may arise from any of these matters.


Ownership of the goods
· By entering into this contract you warrant that
· The goods to be removed are your own property or
· You have the authority of the owner of the property to make this contract in respect of the goods to be removed or stored
· You will indemnify us in respect of any claim for damages and/or costs against us if these warranties are not true


What is excluded
· The following items are specifically excluded from this contract
· Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, clothing, coins or goods or collections or flat packed items of any description  of  a similar kind
· Potentially dangerous, damaging or explosive items
· Goods likely to encourage vermin or other pests or to cause infection
· Refrigerated or frozen food or drink
· Any animals and their cages or tanks including pets, birds or fish
· Such goods will not be removed by us to except with our prior written agreement.  In the event that we do remove such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned.  If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us.  In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 5(b), 5(c) or 5(d).


Postponements/Cancellations
· If  you postpone or cancel this contract we may charge according to how much notice is given.  Once a firm  booking has been taken an immediate charge of £100 will be liable.  Between 2 - 7 working days:  25% of the removal charge, 24 - 48 hours:  50%.  Less than 24 hours:  100%. Any cancellation of a confirmed booking must be cancelled in writing, by recorded delivery (not acceptable by phone or e mail) .


Paying for the removal 
· You must pay our charges on the day of your removal, by cash or bankers draft.  If  paying by uncleared funds, i.e. personal cheque, we must receive this 7 working days before the date of your removal. Unless we agree otherwise, you may not withhold any part of the agreed price and interest at 2% per month calculated on a daily basis, is charged on all accounts outstanding more than thirty days.


Our liability for loss or damage
· In the event of our losing or damaging your goods we will pay for the reasonable costs of the repair or replacement (less wear and tear) of the item if we have been negligent.
· In the event of a total loss of your goods, our maximum liability is limited to the value declared by you to us.  The first £50 excess is payable by you.
· The insurance in force (goods in transit/goods in storage) is a £25,000 fully comprehensive policy with an excess of £50 for each and every item claimed (which is payable by you)


Delays in transit
· If we do not keep to an agreed written time schedule and the delay is within our reasonable control we will pay your reasonable expenses which arise as a direct result of our not keeping to the agreed written time schedule up to a maximum of £100 or such other amount as is reasonable in all the circumstances.  If through no fault of ours we are unable to deliver your goods, we will take them into store.  The contract will then be fulfilled and any additional service(s), including storage and delivery will be at your expense.

Damage to premises
· We shall only be liable for damage to premises caused by our negligence.  Any damage to premises must be noted on the delivery receipt and confirmed in writing to us within seven days by recorded delivery unless you reasonably request an extension and we agree in writing.  Our maximum liability is £200.


Time limits for claims                 
· We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within seven days of either their collection from you or delivery by us to their destination, the seven days includes the day of delivery & unless you reasonably request an extension and we agree in writing.  This clause is without exception & must be sent by recorded delivery( we do not accept claims by e mail or via the telephone.)   This clause is vital to the contract & in place to protect both the customer & the company.


Our right of lien
· We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract.  These include any charges that we have paid out on your behalf.  While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by withholding your goods and these terms and conditions will continue to apply.


Our right to sub-contract the work
· We reserve the right to sub-contract some or all of the work
· If we sub-contract then these conditions will still apply.


Applicable law
· This contract is subject to the laws of England and Wales


Your forwarding address
· If you send goods to be stored you must provide a forwarding address and notify us in writing if it changes.  All correspondence and notices will be considered to have been received by you seven days after posting it to the last forwarding address recorded by us.


Payment
· Storage charges are payable in advance.  All charges including removal charges must be paid in full in cleared funds before the goods may be taken out of storage.


Revision of storage charges
· We review our storage charges periodically.  You will be given 28 days notice in writing of any increases.


Our right to sell the goods
· On giving you 28 days notice we are entitled to require you to remove your goods from our custody and pay all money due to us.  If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of  some or all of the goods without further notice.  The cost of the sale or disposal will be charged to us.  The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.


19 Termination
· If your payments are up to date we will not end the contract except by giving you one calendar months notice in writing.  If you wish to terminate your storage contract you should give at least 14 days notice.  If we can release the goods earlier we will do so, provided your account is up to date.


Handing out charges
· If you choose someone else to collect your goods from us we are entitled to make a charge for handing them over.  Our liability will cease upon handing over the goods & a waiver must be signed by yourselves upon collection that terminates in full our responsibility.


Packing service
· When we provide a packing service we will supply, included in the quotation, all necessary materials to do so with.  This service does not include the taking down of any fixtures, fittings, lights, etc or dismantling of any furniture/fittings unless agreed by us in writing beforehand.
· Loss or damage caused where goods have been packed by you or others with inadequate protection
· Loss or damage caused where goods have been unpacked by you or others
· Customer packed goods are moved or  stored at the liability of the customer at all times & under all conditions.
· Lofts are the responsibility  of the customer, unless agreed in writing by us beforehand.





· Please sign and return to us, in the envelope provided, to:   STRESS FREE REMOVALS, UNIT ... , 24/28 ST LEONARDS ROAD, WINDSOR, BERKS. SL4 3BB

· I/we, ………………………………………………………………………………., do hereby state that I have fully understood in every way, shape & form & fully agree the above and will abide by all conditions as laid down in this contract thereof.

· Name         ………………………………………………………………………….Removal Date……………………………………………

· Address      ………………………………………………………………………………………………………………………………………

· …………………………………………………………………………Postcode…………………………………………………………….

· Signature   ………………………………………………………………Date…………………………………………………………………

· PLEASE NOTE:  THIS IS NOT A BOOKING FORM, AND SHOULD NOT BE TREATED AS SUCH.  PLEASE DO NOT RETURN THIS CONTRACT TO US UNLESS YOU HAVE CONFIRMED YOUR DATE OF REMOVAL WITH US VIA THE TELEPHONE.  THANK YOU.
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STRESS FREE REMOVALS - BERKSHIRE / SURREY & WEST LONDON
Telephone: 01784 248188